Call: +44 (0) 207 193 7819
Email: info@gapafricaprojects.com
Call: +44 (0) 207 193 7819
Email: info@gapafricaprojects.com
Booking Terms and Conditions
Version 3.0 · effective 17 September 2026
These Booking Conditions apply to bookings made with GAP Africa Projects Limited on or after 17 September 2026. If your booking was confirmed before that date, the conditions in force when it was confirmed continue to apply, and we will send you a copy on request.
GAP Africa Projects Limited is registered in England and Wales, company number 07314269, registered office 23b Lenten Street, Alton, Hampshire, GU34 1HG. Flight-inclusive packages are financially protected under ATOL 10890, issued by the Civil Aviation Authority.
Please read these conditions before you book. They form part of your contract with us, together with your Booking Confirmation, your itinerary and the information we give you before you book.
1.1 Your contract is with GAP Africa Projects Limited, registered in England and Wales (company number 07314269) (“GAP”, “we”, “us” or “our”).
1.2 These Booking Conditions, together with the booking confirmation/invoice, itinerary, pre-contract information, any information expressly incorporated into the booking, and any other terms expressly agreed in writing between you and GAP, form the contract between you and GAP. Where a particular Travel Service is subject to specific Supplier terms, those terms may also apply to that service, provided they do not reduce or exclude any rights you have under applicable law.
1.3 By making a booking, you confirm that you have authority to accept these Booking Conditions on behalf of yourself and, where applicable, the other members of your party. A contract is formed when GAP issues its written booking confirmation or confirmation invoice.
1.4 These Booking Conditions are governed by English law. Subject to any mandatory rights you may have to bring proceedings in another jurisdiction, the courts of England and Wales shall have jurisdiction. Nothing in these Booking Conditions affects any statutory rights you may have.
1.5 These Booking Conditions are version 3.0 and take effect on 1 October 2026. They apply to bookings made on or after that date. A booking confirmed before that date continues to be governed by the Booking Conditions in force when it was confirmed.
2.1 “Package” means a combination of at least two different types of travel service for the same trip or holiday which constitutes a package under the Package Travel and Linked Travel Arrangements Regulations 2018 (“PTRs”).
2.2 “Traveller”, “you” or “your” means the person named on the booking and, where applicable, each member of the travelling party.
2.3 “Booking” means the arrangements confirmed by GAP under the booking confirmation/invoice.
2.4 “Booking Organisation” means a college, university, school, club, team or other organisation which makes and is invoiced for a group booking.
2.5 “Party Leader” means the person identified as the principal contact for a group booking.
2.6 “Group Leader” means a tutor, teacher, coach or other responsible adult appointed by the Booking Organisation to accompany and supervise the group during the Package. The Group Leader and the Party Leader may be the same person.
2.7 “Travel Services” means accommodation, transport, flights, activities, excursions, transfers, tuition, fieldwork, conservation or other services included in your booking.
2.8 “Booking Confirmation” means the confirmation invoice or other written confirmation issued by GAP setting out the agreed arrangements, price and payment schedule.
2.9 “Supplier” means a third-party provider of a Travel Service, such as an airline, hotel, transport operator, activity provider, reserve, lodge or other service provider.
2.10 “Unavoidable and Extraordinary Circumstances” means events which occur beyond the control of the party relying on such circumstances and the consequences of which could not have been avoided even if all reasonable measures had been taken, as recognised under the PTRs.
3.1 The person making a group booking must be at least 18 years old and confirms that they have authority to make the booking on behalf of all members of the group. The person making the booking is responsible for ensuring that all members of the group are made aware of these Booking Conditions and the arrangements booked.
3.2 Where a Package is booked by a Booking Organisation, the contract is between GAP and that Booking Organisation. The individual who signs or otherwise accepts these Booking Conditions does so on behalf of the Booking Organisation and confirms that they have authority to bind it.
3.3 Each participant travelling under that booking is a traveller for the purposes of the PTRs and has the rights those Regulations give to travellers, including the right to appropriate remedies where a Travel Service is not properly performed. Unless GAP agrees otherwise in writing, any refund, price reduction or other payment due under these Booking Conditions or the PTRs is made to the Booking Organisation, which is responsible for passing it on to the participants concerned.
3.4 Where a Party Leader is appointed, GAP may communicate with the Party Leader as the principal contact for the group. Unless otherwise agreed in writing, communications and notices concerning the group may be sent to the Party Leader and will be treated as communications to the relevant members of the group.
3.5 Each traveller remains responsible for their own obligations under the booking. The Booking Organisation and the person making the booking on its behalf are jointly and severally responsible for all sums due in respect of the booking. An individual traveller is responsible only for sums due in respect of their own place.
4.1 The price of your Package and payment schedule will be set out in your Booking Confirmation. Unless otherwise stated, a deposit of £300 per person is payable at booking, together with any higher deposit or non-refundable amount required by an airline or other Supplier.
4.2 Unless your Booking Confirmation states otherwise, the balance of the Package price is payable in two instalments: a first instalment bringing total payments to 50% of the Package price is due 16 weeks before departure, and the remaining balance is due 8 weeks before departure. Your Booking Confirmation states the exact dates, and may set earlier dates where an airline or other Supplier requires earlier payment. We may cancel a booking where payment is not received by the applicable deadline and may apply the cancellation charges set out in clause 9.
4.3 The price shown in your Booking Confirmation includes the Travel Services expressly listed. Costs not included in the Package, including personal expenditure, optional activities and services arranged independently by you, are your responsibility.
5.1 Where your booking includes a flight and constitutes an ATOL-protected Package, GAP will provide an ATOL Certificate as soon as any payment is received, including a deposit. The ATOL Certificate will identify the protection applicable to your booking and should be retained.
5.2 Flight-inclusive Packages sold by GAP are financially protected under GAP’s Air Travel Organiser’s Licence (ATOL number 10890), issued by the Civil Aviation Authority. If GAP is unable to provide the Travel Services because of insolvency, protection is provided by the Air Travel Trust and claims are handled by the Civil Aviation Authority.
5.3 Claims information: https://www.atol.org/claims/
5.4 GAP’s own contact details in clause 32 are for enquiries about your booking. They are not the route for an insolvency claim.
5.5 Where GAP sells a non-flight Package requiring separate insolvency protection, the relevant protection arrangement and claim details will be stated in your booking documentation.
5.6 The scope of financial protection depends on the arrangements applicable to the booking.
6.1 Tell us in writing at booking about any special request, including dietary, accessibility, medical, accommodation or other requirements. We will pass requests to relevant Suppliers and will confirm in writing any request we are able to accept as a contractual requirement. A request not expressly confirmed by GAP in writing is not guaranteed.
6.2 Where a special request involves additional cost, specialist arrangements or Supplier approval, any such cost may be payable by you if agreed in advance.
7.1 If, after your Booking Confirmation is issued, you wish to change any part of your booking, you should request this in writing. We will use reasonable endeavours to assist where possible, but cannot guarantee that a requested change can be made.
7.2 Additional costs imposed by airlines, accommodation providers, activity providers or other Suppliers as a result of your requested change are payable by you. We may also charge an administration fee of £50 per traveller affected by the requested alteration, not per member of the group, unless a different fee is stated in your Booking Confirmation. Where an alteration affects only one traveller, such as a change of name, only one fee is charged.
7.3 A requested change is not effective until GAP confirms acceptance in writing. An email is deemed received on the next business day after it is sent, provided it has not been returned as undeliverable; postal notices are deemed received two business days after posting within the UK.
8.1 You may transfer your Package to another person who satisfies all conditions applicable to the Package, subject to the PTRs and these Booking Conditions.
8.2 You must give GAP reasonable written notice on a durable medium. Notice given at least 7 days before the start of the Package will be treated as reasonable, although earlier notice is strongly recommended because airlines and other Suppliers may impose earlier deadlines.
8.3 You and the new traveller are responsible for the reasonable costs and charges arising from the transfer. Those costs will not exceed the cost actually incurred by GAP, and GAP will provide you with proof of those costs. The transferor and transferee are jointly and severally liable for the balance of the Package price and those transfer costs.
8.4 For group bookings, the proposed replacement traveller must also satisfy any eligibility requirements that apply to the group booking, including any college, university, school, team, club or organisation requirements, and any applicable age, visa, insurance, safeguarding, accommodation, transport or Supplier requirements. Any additional costs arising from the transfer remain payable in accordance with this clause.
9.1 You may cancel your booking before the Package starts by giving GAP written notice. Cancellation is effective when GAP receives the notice. Email notice is deemed received on the next business day after sending, provided it has not been returned as undeliverable; postal cancellation is deemed received two business days after posting within the UK.
9.2 If you cancel other than because of Unavoidable and Extraordinary Circumstances affecting the Package or your transport to the destination, you may be required to pay a reasonable and justifiable cancellation charge. GAP’s standard charges, calculated on the total price of the Package, are:
(a) More than 16 weeks before departure: loss of deposit, together with any non-refundable Supplier charges specifically identified to you.
(b) More than 8 weeks and up to 16 weeks before departure: 50% of the total Package price.
(c) 8 weeks or fewer before departure: 100% of the total Package price.
9.3 These bands follow the payment dates in clause 4, so a cancellation charge never exceeds what has already fallen due.
9.4 Where GAP has incurred irrecoverable costs in addition to the standard cancellation charge, including non-refundable flight tickets or Supplier charges specifically identified to you, those costs may also be charged where legally permitted. We will take reasonable steps to mitigate such costs.
9.5 If cancellation is covered by travel insurance, you may be able to recover some or all cancellation charges from your insurer.
10.1 You may terminate the Package before it starts without paying a termination fee where Unavoidable and Extraordinary Circumstances occurring at the destination or its immediate vicinity significantly affect performance of the Package or carriage of passengers to the destination.
10.2 Where this statutory right applies, GAP will refund all payments made for the Package without undue delay and in any event not later than 14 days after the contract is terminated. No additional compensation will be payable where the PTRs do not require it.
11.1 GAP plans programmes well in advance and occasionally needs to make changes. We may make minor changes where reasonably necessary, including changes required for safety, operational, environmental, wildlife, conservation, weather, Supplier availability or other legitimate reasons. We will notify you of any significant change as soon as reasonably practicable.
11.2 Where we are entitled under the PTRs to make a significant change to an essential element of the Package, or substitute an alternative Package, we will provide the options required by law, which may include accepting the change, accepting an alternative Package, or terminating the contract and receiving a refund where applicable.
11.3 If you do not respond to a notice of a significant change within the period stated in our notice, GAP may, where permitted by law, treat the booking as terminated and process the refund or other remedy applicable under the PTRs. Any refund will be made without undue delay and in any event not later than 14 days after the contract is terminated.
11.4 Where a change is required because of circumstances outside GAP’s reasonable control, GAP will take reasonable steps to minimise the effect on the Package but cannot guarantee that the original itinerary, activity sequence, accommodation, flight or other Travel Service can be delivered exactly as originally planned.
12.1 Where flights or other passenger transport form part of your Package, GAP may arrange those services through airlines or other transport providers. Airline schedules, flight timings, aircraft, routes and connections are controlled by the relevant carrier and may change or be disrupted.
12.2 If a flight delay, cancellation, missed connection or other disruption occurs, GAP will provide the assistance and Package remedies required by applicable law and the PTRs. Where appropriate, this may include assisting with alternative travel arrangements, communicating with the airline or Supplier, and making reasonable arrangements to enable you to continue with the Package.
12.3 Where a flight disruption is caused by an airline or other transport provider, you may have separate rights against that provider under applicable passenger rights legislation or international conventions, including rights to care, rerouting, reimbursement or compensation. Those rights are separate from GAP’s obligations as Package organiser.
12.4 Where GAP is required to arrange or pay for alternative transport or other Travel Services in order to perform the Package, GAP reserves all rights to seek reimbursement or other redress from the responsible Supplier or third party to the extent permitted by law. The fact that GAP provides assistance or alternative arrangements does not, of itself, mean that GAP accepts responsibility for the event causing the disruption.
12.5 You should not make independent alternative travel arrangements at additional cost without first contacting GAP where reasonably practicable, using the office number during office hours or the out-of-hours emergency number in clause 32. Where immediate action is reasonably required and GAP cannot be contacted, take reasonable steps to keep costs proportionate and retain receipts , booking references and supporting evidence, which GAP needs in order to reimburse you or to pursue the airline or Supplier.
12.6 Where an airline or other transport provider offers a remedy directly, you must not seek double recovery from GAP for the same loss or entitlement. Nothing in these Booking Conditions removes mandatory statutory or convention rights.
13.1 GAP may cancel a Package before it starts where permitted by the PTRs, including where a contractual minimum number of travellers has not been reached or Unavoidable and Extraordinary Circumstances prevent GAP from performing the Package.
13.2 Where cancellation is due to your failure to make payment, your breach of these Booking Conditions, or another circumstance attributable to you, GAP will not be required to pay compensation that would otherwise arise from cancellation, without prejudice to any refund or other rights under applicable law.
13.3 Where GAP cancels a Package for a reason for which the PTRs require a refund, the refund will be made without undue delay and in any event not later than 14 days after the contract is terminated. Where cancellation is due to Unavoidable and Extraordinary Circumstances, no additional compensation will be payable where the PTRs exclude such compensation.
13.4 Where GAP cancels your Package, GAP is not responsible for independent travel arrangements, accommodation, activities or other services booked separately outside the Package, except where applicable law provides otherwise.
14.1 Where a minimum number of travellers is stated in your Booking Confirmation or other pre-contract information as a condition of operating the Package, GAP may cancel the Package if that minimum number is not reached, subject to the notice requirements and other protections provided by the PTRs.
14.2 Where GAP cancels for this reason, GAP will notify you no later than:
(a) 20 days before the start of the Package, for Packages lasting more than six days;
(b) 7 days before the start of the Package, for Packages lasting between two and six days;
(c) 48 hours before the start of the Package, for Packages lasting less than two days.
14.3 GAP will refund all payments made without undue delay and in any event not later than 14 days after the contract is terminated. No compensation is payable in addition to that refund.
14.4 Where the minimum number condition applies, it will be stated clearly in the relevant pre-contract information and/or Booking Confirmation. Pre-contract information includes the information provided to you before you enter into the Package contract, including the information required by the PTRs about the Travel Services, price, payment terms, cancellation arrangements, passport and visa requirements, accessibility and other material matters relevant to the Package.
15.1 After booking, GAP may increase the price of the Package only where the increase is a direct consequence of changes in: (a) passenger transport costs resulting from fuel or other power sources; (b) taxes or fees imposed by third parties other than Suppliers, including tourist taxes, landing taxes and airport fees; or (c) exchange rates relevant to the Package.
15.2 Any increase will be calculated using relevant costs, will not be imposed later than 20 days before the start of the Package, and will be accompanied by a clear calculation and explanation.
15.3 We will absorb, and you will not be charged for, any increase equivalent to 2% of the price of your Package, excluding insurance premiums and any amendment charges. Any increase above that 2% will be passed on to you. If the total proposed increase exceeds 8% of the price of your Package, you may terminate without a termination fee and receive the rights provided by the PTRs, or accept an alternative Package where offered.
15.4 If relevant costs decrease after booking and before the start of the Package, you may be entitled to a corresponding price reduction, subject to the PTRs and reasonable administrative costs.
16.1 It is your responsibility to ensure you have valid passports, visas, permits, health certificates, vaccination evidence and other documents required for travel. Requirements can change and you should check current requirements for every country you will visit and any transit country.
16.2 GAP will provide information reasonably available to us, but responsibility for obtaining and carrying correct documents remains with you. GAP is not responsible for losses, costs or missed travel arising from failure to obtain or carry required documentation, except where liability cannot lawfully be excluded or the failure is caused by GAP’s own breach or negligence.
16.3 For group bookings, GAP may require clear passport information or a copy of your passport no later than 16 weeks before departure, or by an earlier date stated in your Booking Confirmation, to allow flights, visas, permits, transfers and other Travel Services to be arranged. If you do not provide the required information by the stated deadline, you may be responsible for additional costs, missed arrangements or other losses arising from the delay, to the extent permitted by law.
17.1 Our programmes may involve travel, fieldwork, outdoor activities, sports, practical or educational placements, walking, remote locations, different weather conditions, uneven terrain, wildlife or other activities that may require a reasonable level of fitness or suitability. You are responsible for considering whether the Package is suitable for you and obtaining appropriate medical advice where necessary.
17.2 You must tell GAP promptly and in writing about any medical, mobility, dietary, accessibility or other condition or requirement that may affect safe participation or that we need to communicate to Suppliers. We will use reasonable endeavours to assist, but cannot guarantee every requirement can be accommodated.
17.3 Where circumstances change before or during travel and affect safe participation, GAP and/or the relevant Supplier may reasonably restrict or modify participation where necessary for safety. This does not affect statutory rights.
18.1 Adequate travel insurance is a condition of travel on every GAP Package. You, or your Booking Organisation on your behalf, must hold a policy that is in force for the whole of the Package and which covers, as a minimum:
(a) emergency medical treatment, hospital costs, emergency repatriation and medical evacuation;
(b) cancellation and curtailment, and personal accident;
(c) loss of baggage, money and travel documents;
(d) each of the activities included in your itinerary, including any adventure, fieldwork, wildlife, veterinary, clinical or sporting activity, and any pre-existing medical condition.
18.2 For group bookings, the Booking Organisation must provide evidence of cover for every participant by the date stated in the Booking Confirmation and in any event before departure.
18.3 It is your responsibility, and that of your Booking Organisation, to check that the policy covers the activities in your itinerary. GAP does not give advice on insurance and does not assess or confirm the adequacy of any policy. Where GAP provides information about an insurer or a policy, that information is given for convenience only and is not a recommendation, an endorsement, or advice that the cover is suitable for you.
18.4 If you travel without adequate insurance you remain responsible for all costs which that insurance would otherwise have covered.
19.1 Where a participant is under 18 at the date of travel, the following apply.
(a) The contract is made with the Booking Organisation, or with the participant’s parent or legal guardian, who accepts these Booking Conditions on the participant’s behalf.
(b) The participant must be accompanied throughout the Package by a Group Leader appointed by the Booking Organisation, or by their parent or guardian. The Booking Organisation retains duty of care for, and day-to-day supervision of, participants under 18 throughout the Package, including during periods of disruption, delay, or overnight accommodation away from the planned itinerary.
(c) Written parental or guardian consent to participation and to the activities in the itinerary must be provided before departure, together with the name, relationship and contact telephone number of a nominated next of kin who can be contacted at any time during the Package.
(d) Where GAP exercises its rights under clause 20 in relation to a participant under 18, it will do so only in consultation with the Group Leader and the Booking Organisation, and will not require a participant under 18 to leave an accommodation, activity or other Travel Service unaccompanied. GAP will notify the nominated next of kin as soon as reasonably practicable.
(e) Suppliers may impose their own minimum age, supervision or consent requirements. These will be notified to the Booking Organisation before departure.
20.1 You must behave responsibly and follow reasonable instructions given by GAP staff, group leaders, guides, accommodation providers, transport operators and other Suppliers. You must not behave illegally, threateningly, abusively, discriminatorily, unsafely or in a way that materially disrupts other travellers or staff.
20.2 If, in GAP’s reasonable opinion, your behaviour presents a risk to you or others, materially disrupts the Package, damages property, or breaches local laws or Supplier rules, GAP may terminate your participation and/or require you to leave an accommodation, activity or other service. In such circumstances, GAP will not be responsible for resulting costs and no refund will normally be due for unused Travel Services, to the extent permitted by law. This paragraph applies to participants under 18 subject to clause 19.
20.3 You are responsible for damage, loss, penalties or additional costs caused by your acts or omissions. Where your conduct results in GAP incurring costs or compensating a third party, GAP reserves the right to recover reasonable costs from you.
21.1 If you arrange excursions, activities, transport, accommodation or other services independently of GAP and outside the Package, those arrangements are not part of your contract with GAP. GAP accepts no responsibility for them, except where responsibility cannot lawfully be excluded.
21.2 You should ensure independent arrangements do not conflict with the Package itinerary or create risks to your ability to participate.
22.1 If you choose to alter your travel arrangements after the Package has started, any additional costs are your responsibility and you may lose the right to use affected Travel Services. We are not responsible for additional costs or difficulties caused by changes you make independently, including changes affecting onward travel.
22.2 No refund is due for Travel Services you choose not to use unless required by law or otherwise agreed by GAP.
23.1 If you are in difficulty during the Package, GAP will provide appropriate assistance without undue delay, including information concerning health services, local authorities and consular assistance and help with communications and alternative travel arrangements where appropriate.
23.2 GAP may charge a reasonable fee for such assistance where the difficulty is intentionally or negligently caused by you, subject to the limits and requirements of the PTRs.
23.3 Where difficulty arises from an event for which GAP is not responsible, GAP will nevertheless provide the assistance required by law. Where appropriate, we may assist with arranging services at your request, but you remain responsible for reasonable third-party costs where the law does not require GAP to bear them.
24.1 Where, because of Unavoidable and Extraordinary Circumstances, it is impossible to ensure your return as agreed in the Package, GAP will bear the cost of necessary accommodation, where possible of a category equivalent to that agreed in the contract, for a period not exceeding three nights per traveller.
24.2 The three-night limit does not apply to travellers with reduced mobility and any person accompanying them, pregnant travellers, unaccompanied minors, or travellers in need of specific medical assistance, provided GAP was notified of the relevant need at least 48 hours before the start of the Package.
24.3 Where longer periods or different obligations apply under mandatory passenger rights legislation or international conventions relevant to the transport concerned, those mandatory rights will apply.
24.4 GAP will take reasonable steps to arrange return travel and necessary assistance, but travellers should follow GAP’s reasonable instructions and those of the relevant transport provider.
25.1 Travel to South Africa and other destinations involves different standards of accommodation, infrastructure, transport, food, healthcare, safety, utilities and service from those commonly experienced in the UK. You acknowledge that local standards and conditions form part of the travel experience.
25.2 GAP will ensure the Package is performed in accordance with the contract, but comparisons with UK standards do not of themselves establish that a Travel Service is not in conformity with the contract.
25.3 Wildlife, conservation and fieldwork programmes are subject to local environmental, operational and animal welfare requirements. Activities may be amended, substituted, resequenced or cancelled where reasonably necessary for safety, conservation, animal welfare, weather or legitimate operational reasons, subject to statutory rights.
25.4 Sports, coaching, clinical, veterinary, physiotherapy and other professional or practical placements may involve practitioners, coaches or supervisors who are not registered with a UK professional regulator such as the HCPC, unless this is expressly stated in the Package information. Placement, coaching, practical or clinical hours are indicative only and cannot be guaranteed unless expressly stated as a contractual Travel Service. Participation and the nature or amount of practical experience may vary due to operational, professional, safeguarding, participant, weather, safety or other legitimate circumstances.
26.1 GAP is responsible for the proper performance of Travel Services included in your Package, as required by the PTRs, irrespective of whether those services are performed by GAP or third-party Suppliers.
26.2 If a Travel Service is not performed in accordance with the contract, GAP will provide remedies required by law, which may include alternative arrangements, a price reduction and/or compensation.
26.3 Where international conventions apply to particular Travel Services, including air carriage, those conventions may limit the extent of GAP’s liability and remedies available. GAP may also rely, where applicable, on statutory limitations, exclusions or rights of redress available to an organiser.
26.4 Where a Supplier’s terms and conditions govern a particular Travel Service, those terms may apply to that service, provided they do not reduce or exclude rights you have against GAP under mandatory law.
26.5 Nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
26.6 Subject to the above and to the extent permitted by law, GAP’s liability for loss other than death, personal injury or illness, and other than damage caused intentionally or through negligence, will be limited to a maximum of three times the total price of the Package, unless a higher limit is required by an applicable international convention or other mandatory law. This limitation does not affect any mandatory rights or remedies under the PTRs or any other applicable law.
26.7 Where a third party, including an airline or other Supplier, is responsible for or contributed to a loss, GAP reserves its statutory and contractual rights to seek redress from that third party.
27.1 Weather, wildlife behaviour, conservation requirements, operational conditions and local circumstances may affect activities. GAP may amend, substitute, resequence or cancel activities where reasonably necessary for safety, operational, environmental, animal welfare or other legitimate reasons. Statutory rights remain unaffected.
27.2 Where development or building work is taking place at accommodation or project sites, GAP will endeavour to advise you where we receive sufficient prior information and reasonably consider that the work may materially affect your Package.
27.3 Descriptions of wildlife sightings, research opportunities and conservation outcomes are indicative only unless expressly stated as guaranteed Travel Services. Wildlife is unpredictable and GAP cannot guarantee sightings or animal behaviour. Professional registration, and placement, coaching, practical and clinical hours, are dealt with in clause 25.
28.1 If you experience a problem during your Package, tell the relevant Supplier, GAP representative, group leader or GAP as soon as reasonably possible so that we have an opportunity to investigate and put matters right. You are also required under the PTRs to communicate any lack of conformity perceived during performance.
28.2 Where a problem is reported during the Package, give GAP and/or the relevant Supplier a reasonable opportunity to remedy it, unless immediate action is required or the PTRs provide otherwise.
28.3 If the matter cannot be resolved during the Package, submit your complaint to GAP in writing as soon as reasonably practicable after returning home, setting out relevant details and supporting evidence. GAP requests that complaints are submitted within 28 days of the end of the Package wherever reasonably possible, as this allows us to investigate promptly and obtain evidence from Suppliers while records and personnel remain available. This 28-day period is an administrative request only and does not extinguish, shorten or otherwise restrict any statutory or contractual claim or limitation period that applies to you.
28.4 If GAP has completed its complaints procedure and the matter remains unresolved, GAP will confirm that position to you in writing and will tell you the name and website of an alternative dispute resolution provider competent to consider the complaint, and whether GAP is prepared to use it.
28.5 Nothing in this clause prevents you exercising a mandatory statutory right.
29.1 We use personal information to administer your booking, provide Travel Services, communicate with you and meet legal and operational requirements. We may share relevant information with airlines, accommodation providers, transport operators, activity providers, insurers, border authorities and other Suppliers involved in your Package.
29.2 Where Travel Services are provided outside the UK, personal data may be transferred internationally. Further information about how GAP processes personal data, including your rights, is contained in our Privacy Policy: https://gapafricaprojects.com/privacy-policy/
30.1 Nothing in these Booking Conditions is intended to remove or restrict rights you have under the Package Travel and Linked Travel Arrangements Regulations 2018 or other mandatory consumer protection legislation.
30.2 Where applicable, you have rights relating to pre-contract information, transfer of a Package, price increases and corresponding price reductions, significant changes, cancellation, refunds, proper performance, assistance when in difficulty and financial protection.
31.1 Travellers will receive essential information about the Travel Services before concluding the Package travel contract.
31.2 There is always at least one trader liable for proper performance of all Travel Services included in the contract.
31.3 Travellers are given an emergency telephone number or details of a contact point where they can contact the organiser or travel agent.
31.4 Travellers may transfer the Package to another person, subject to the PTRs.
31.5 The price of the Package may only be increased in circumstances permitted by law and, where the increase exceeds 8%, the traveller may terminate without a termination fee.
31.6 If the organiser makes a significant change to an essential element of the Package, the traveller may terminate without a termination fee or accept an alternative Package where offered.
31.7 Travellers may terminate before the Package starts without a termination fee where Unavoidable and Extraordinary Circumstances significantly affect the Package or transport to the destination.
31.8 Travellers are entitled to appropriate remedies where Travel Services are not performed or are improperly performed.
31.9 The organiser must provide assistance if a traveller is in difficulty, subject to the conditions and limits in the PTRs.
31.10 If the organiser becomes insolvent, applicable financial protection arrangements will protect qualifying payments and, where required, repatriation.
31.11 The statutory Key Rights Notice should also be provided in the form and manner required by the PTRs, including the required hyperlink to statutory information. https://www.legislation.gov.uk/uksi/2018/634/contents/made
32.1 GAP Africa Projects Limited
32.2 Registered office: 23b Lenten Street, Alton, Hampshire, GU34 1HG. Registered in England and Wales, company number 07314269.
32.3 Email: info@gapafricaprojects.com
32.4 Telephone (office hours): 020 7193 7819
32.5 Emergency contact during travel (out of hours): 07442 601694, or +44 7442 601694 from outside the UK
32.6 Notices relating to cancellation, transfer or changes must be made in writing using the contact details in your Booking Confirmation or these Booking Conditions. GAP may contact you using the email, postal address or telephone number supplied at booking.
32.7 For group bookings, GAP may send operational communications and notices to the Party Leader in accordance with clause 3, unless GAP is required by law to communicate directly with an individual traveller.
33.1 If any provision is found invalid or unenforceable, the remaining provisions continue to apply.
33.2 Where there is a conflict between these Booking Conditions and a mandatory statutory right, the statutory right prevails.
33.3 These Booking Conditions should be read together with the Booking Confirmation, itinerary and other pre-contract information. Where the Booking Confirmation expressly records a specific term agreed for your Package, that term applies to the extent permitted by law.
33.4 No amendment to these Booking Conditions will remove or reduce any mandatory statutory right.