Updated: 23/02/2021

At Gap Africa Projects, we pride ourselves on the service and transparency that we deliver to our clients. During these unprecedented times, we would like to thank you for your continued support and understanding.

The travel industry has suffered unparalleled disruption in the face of COVID-19 due to continued travel restrictions/advice from the Foreign, Commonwealth & Development Office (FCDO) as well as the continuing uncertainty of the pandemic.

In the recent government announcement, which details their “road map” out of lockdown, it has been stated that: “The Global Travel Taskforce will report on 12 April with recommendations aimed at facilitating a return to international travel as soon as possible while still managing the risk from imported cases and Variants of Concern. Following that, the Government will determine when international travel should resume, which will be no earlier than 17 May”.

We are therefore optimistic that our projects can once again welcome groups and volunteers from the 18th May 2021 and are extremely excited to reopen the doors to our amazing projects after over a year of forced closures.

Therefore, if you are booked to depart on or after the 18th May 2021, we will await the government advisement on the 12th April, but we will continue with your booking as per normal until notified otherwise.

As always, our goal is to act in the best interest of our clients and, although we cannot relieve the disappointment of having trips cancelled, we have implemented the following Covid-19 policy in order for our clients to continue planning their overseas travel adventures with confidence and understanding.

If you cancel your booking

As per our Standard Booking Terms & Conditions; you, or any member of your party, may cancel your travel arrangements at any time (Full T&Cs here).  However, since we incur costs cancelling your travel arrangements as we have committed deposits to suppliers/airlines on your behalf, your cancellation will be processed at the loss of your initial deposit.  Any additional payment made over and above your deposit will be refunded in full unless cancellation is made after the balance due date.

In some instances, rather than cancel in full, there may be an opportunity to defer your placement to a later departure date; if this option is available, we will advise you at the time of cancellation.  If this option is taken, we will carry over your full deposit and all monies paid to the new booking and re-issue all travel documents.  Please note, deferrals must be made for departure within 12 months of the original departure date.

Payment deadlines and instalments

We are intending to run all our trips due to depart from the 18th May 2021.  It is therefore important that we can continue to meet the financial obligations to our host projects and airline partners on behalf of you and/or group.

If your departure date falls on or after 18th May 2021 then your payment deadlines and amounts detailed on your confirmation invoice will remain as stated.

Unfortunately, if for any reason, your payment schedule is not met, this will affect our ability to continue with your booking and we will have to cancel your travel arrangements.  In this case, should the instalment/balance not be paid on time; your booking will be cancelled and we will retain your initial deposit.  Any additional payments made over and above your deposit, will be refunded in full.

Bookings cancelled by your School, College or University

Should your trip be cancelled on your behalf by your school, college or university, you will have the following two options regarding your booking:

  1. Receive a part refund; We will endeavour to refund you all monies paid, less any non-refundable supplier payments that have been committed on your behalf*. Any amount that cannot be refunded to you can be held as credit on account with us and used against a future booking.  Please note, this credit must be used for departure within 12 months of the original departure date.

*Average supplier payment made on behalf of an individual is £175 per person, however this does increase the nearer you are to the departure date.

  1. Amend the original booking to a different date in the future; we strongly encourage you to consider postponing your trip to help support us and our project partners, plus ensuring you will still get to travel on the adventure of a lifetime.

Bookings cancelled by us as a direct result of Covid-19

If your booking is cancelled by us, as a direct result of the Covid-19 pandemic, you will have three options regarding your booking:

  1. Receive a full refund, which will be paid once we have successfully claimed any funds paid to third party suppliers on your behalf.
  2. Amend the original booking to a different date in the future; we strongly encourage you to consider postponing your trip to help support us and our project partners, plus ensuring you will still get to travel on the adventure of a lifetime.
  3. Receive a Refund Credit Note (RCN); equivalent to the value of any payments you have made towards your trip. This will be ATOL protected as set out by the terms of the ATT Payment Policy and is redeemable against any future trip booked with us or a cash refund if not redeemed by 31/03/2022.

Please note that departures will not be cancelled until advice is received by the FCDO confirming that all travel, in its entirety, is banned to your destination and that airline carriers are no longer operating flights. Please note that this may only be known within weeks of your planned departure date however, we will endeavour to keep you well informed about your departure.

Travel Insurance
When you book your trip with us, we strongly advise that you take out adequate travel insurance to cover for cancellation of a trip, including for Covid-19 related reasons. This will cover you should you have to cancel your trip and we will support you with whatever documentation is required to enable you to submit a claim.

Foreign, Commonwealth and Development Office (UK)

Please check the latest government advice using the Foreign, Commonwealth & Development Office (FCDO) website.