Work for us….

Job Title:

Client Experience Coordinator

The Company:

Gap Africa Projects was inspired by and founded on our common passion for Africa. Run by a small but knowledgeable team with a shared love of travel, our focus is to provide meaningful, sustainable and memorable experiences in Africa to those who want to explore this amazing continent.

Our projects and study expeditions are tailored to satisfy the needs of eager students and those looking to enhance their studies, whilst also supporting and developing the growth of the projects themselves. We pride ourselves on the management of our client’s time in Africa, being unique and personalisation is paramount in what we offer. Conservation is at the very heart of our business, and we have carefully selected our projects to ensure that our customers experience some of the best research and conservation projects Southern Africa has to offer.

We are a start up in terms of our mentality, our team work in an autonomous manner, which allows them to manage their own time. We have a flexible working ecosystem, that encourages our team members to work remotely but also provides opportunities to meet up and collaborate regularly.

We also promote the opportunity travel and welcome all our team members to visit and experience our projects first hand.

Job Description:

We are looking to hire an entry level Project Volunteer Coordinator, someone who has a keen interest in conservation, wildlife and travel.

Our Managing Director & Founder will oversee the development for this person. So you will get the opportunity to be trained by someone with over 17 years of industry experience, who has built the business from scratch.

This role would suit a curious person with a buttoned down attention to detail. There will be a lot of admin to manage, which will include working in our own CRM system creating and managing bookings directly with our clients.

As this position grows, we would like to develop the role to the point that they can take on more challenging tasks beyond admin and bookings. The scope for the role allows for rapid progression and continuous training.

We would like this person to assist with the online and offline marketing for the company, with our main target market being students, social media is one of our key marketing tools. To also develop group sales through generation of new leads and presenting opportunities to schools, colleges and universities.

This role would suit a people person, who picks up new things quickly. We would like this person to be enthusiastic, confident in presentations, sales calls and client meetings but most importantly a great work ethic and a self-starting attitude.

Job Duties

• Generate new leads for group bookings
• Manage client administration
• Manage flight bookings and travel arrangements for clients
• Maintain and build on existing relationships with schools, colleges and universities
• Set up meetings and talks to generate interest for potential study groups
• Maintain and grow contacts database
• Meet and exceed sales targets
• Attending shows and exhibitions on behalf of the company
• Discover and implement new marketing strategies to maximise sales
• Assist with all online marketing including blog and web updates
• Management of social media marketing
• Improvement of current systems and procedures
• Producing management reports

As part of a small team you will be required to be multi skilled to undertake such duties as and when required.

In house training will be given on all aspects.

Please send applications to: info@gapafricaprojects.com